Contact Information


SAIX HelpDesk

Call our toll-free number 0800 222 772 for any access and network queries, or fill in the following Enquiry Form. International callers can call us on +27 27 201 0135.

If you are a normal business corporate or government department and choose to use Telkom Internet as your Internet Service Provider please contact them at
0800 500 200 toll-free.

National Network Operations Centre (NNOC)

For any operational queries we require our ISP's to please make use of the Fault & Query Reporting System available on the SAIX Secure web site.

Abuse Complaints

The Use Policy specifies the actions prohibited by the South African Internet eXchange (SAIX), by users of the SAIX Network. SAIX reserves the right to modify the Policy at any time, effective upon posting of the modified Policy here. (http://www.saix.net/accept.html). Complaints regarding the following :

should be forwarded to the SAIX HelpDesk by filling in the following Enquiry Form.

SAIX Web Master

Any queries or suggestions with regards to this website, please forward to the SAIX Web Master via the following Enquiry Form.


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