Secure User Access

Customer Information Access

What Information Will I Be Able to See?

Customers are able to access information relating to their dialup accounts. The following is a list of some of the information that can be viewed and if possible edited :

• Leased Line Information.
• Prefixes.
• VPDN Domains.
• Proxy Realms.
• Admin Users.
• Dialup Account Batches.
• Dialup Account Information.

What Types of Access are available?

Customer Users can have different levels of Access Rights. By Default Customer Admin Users are made Super Users.

• View User - Can only view the customer pages.
• Technical User - Can change passwords, change Status from "deactivated(dup)" to "active". These admin users could typically be your HelpDesk staff - Rights are not given to activate/deactivate accounts due to non-payment.
• Financial User - Can change passwords, change Status from "deactivated(dup)" to "active". These admin users could be part of your Accounts Staff - Rights are given here to enable activation or deactivation of accounts.
• Super User - Can do all of the above and Change/Edit customer contact details.
• FQ (Fault/Query) User - Can log Faults and Queries and view status of FQ's previously logged.
• Notice Board Access - All of the above users will have access to the SAIX Notice Board where they will be able to view the latest SAIX Faults / Planned Work Notices (www.noticeboard.saix.net).